Quality Standards for Knowledge Books and Software
ISO9001:2008

Certified date: March 19, 2007

ISO9001:2008 has continued and the business is certified as per the standard. Audited: January, 2011

The staff and management at Knowledge Books and Software (KBS) are committed to providing the best service and products to their customers. KBS aims to enhance customer requirements by striving to meet the customer's requirements and provide a service which enhances the products. KBS will achieve this by a process of continual improvement across all parts of the business. We will endeavour to focus on the areas of weakness in the business to build stronger processes to maintain continuous improvement.

The business has a systems model of continual improvement as a commitment and direction from the owner/director of the business. It is fully committed to the system and will not allow growth opportunities to spoil any service requirements for existing customers.

KBS will achieve improvement and solve the problems by use of the processes outlined in the standard of using non-conformance reports, corrective action, preventive action and amendments to procedures to improve and comply with the ISO9001:2008 standards. The staff will be adequately trained to meet the requirements and to handle customer needs and enhancements.

Improvements will be made in conjunction with the customer so that there is a seamless continuation of the highest level of service and product offerings available. The business improvement system is audited by the third party auditor, SAI Global Australia P/L, an international organisation representing you, the first party! Certification licence number for Knowledge Books and Software is QEC20912.